Shipping & returns

Shipping

STATUS OF INLAND SERVICES: ACTIVE
STATUS OF INTERNATIONAL SERVICES: ACTIVE
We provide service to the following countries:

United Kingdom of Great Britain and Northern Ireland, Germany, United States of America, Australia, France, Greece, Italy, Netherlands, Albania, Andorra, Argentina, Armenia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, Georgia, Gibraltar, Greenland, Guernsey, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Korea (Republic of), Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Maldives, Malta, Marshall Islands, Mexico, Moldova (Republic of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Nepal, New Zealand, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saint Martin (French part), Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Province of China, Thailand, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Virgin Islands (British), Virgin Islands (U.S.).

If Your country is not listed, please contact us, so we can discuss Your options.

All items are dispatched with a tracked service. You will receive a tracking number on the day of postage, which will allow You to monitor the progress of the parcel. It is the buyer's responsibility to be in and to accept the package as most will require a signature. It is the buyer's responsibility to provide us with any instructions regarding a safe place or delivery to a neighbour. If such instructions are present and the package shows as delivered, we will not be liable for any loss.

If You do not get Your parcel by the estimated time, it is Your responsibility to contact us as soon as possible within reasonable time. It is crucial that You do not delay, as we won't be able to resolve issues if we are contacted more than 14 days after the estimated delivery time. Once again, we will provide You with a tracking number to help You keep track of Your parcel. Please use it.

Most items are dispatched the same day if ordered before 10AM*.
If You order on Friday after 10AM, Your order will be dispatched the following working day.

We do not dispatch items on bank holidays.

* Excluding large or bulky items (CRT monitors, job lots, computer base units) and items requiring assembly or made to order.

Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. The buyer needs to cover the return postage. For faulty items, this will be refunded upon confirmation and inspection when received by us. Unless otherwise agreed in writing, the refunded return postage cost is capped at £10. You must obtain a receipt showing how much You paid, without this we won't be able to process Your reimbursement. All returns must be accompanied by a valid RMA number, which You will get from us, when You contact us about returning an item. Items sent without an RMA number, or without prior contact with us, will not be processed.

If Your item arrives damaged, it is absolutely crucial to obtain photo evidence of the package and contents. In such cases it is imperative that You DO NOT discard the original packing as You will most likely need to send it back to us together with the item.